Terms of Use

• "AI Output" means content generated by the Services using artificial intelligence, including itineraries, flyers, videos, proposal decks, summaries, and extracted data fields.
• "AI Providers" means the third-party artificial-intelligence service providers we use to power AI features, as described in our Privacy Policy.
• "Content" means all information, text, data, files, images, documents, audio, deals, listings, itineraries, pricing, messages, and other material made available through the Services.
• "Deal" or "Listing" means inventory, packages, offers, or other travel products published on the Services by a DMC.
• "Enquiry" or "Lead" means a request, brief, or qualified enquiry submitted by a Travel Agent and routed to one or more DMCs.
• "User Content" means Content that you or your authorized users submit, upload, publish, or transmit through the Services.

The Services are intended exclusively for professional, business use by verified members of the travel trade. You may use the Services only if you are, and you represent and warrant that you are:

• a Destination Management Company or other bona fide travel supplier, or a registered B2B travel agent or tour operator;
• a legally established business (or an individual authorized to act for such a business) operating in compliance with the licensing, registration, and regulatory requirements applicable to the travel trade in your jurisdiction;
• at least 18 years of age and able to form a binding contract; and
• not barred from using the Services under any applicable law or sanctions regime.

The Services are not intended for consumers or the general travelling public. We may request documentation to verify your business, credentials, or authority, and we may refuse, suspend, or revoke access if we are unable to verify your eligibility or if you no longer meet these requirements. Access to the Services may be granted, limited, or withdrawn at our discretion.

To use most features, you must create an account. You agree to provide accurate, current, and complete information, and to keep it up to date. Each account is for a single business entity; you must not create an account on behalf of an unaffiliated third party or misrepresent your affiliation.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at legal@gullivr.ai if you suspect unauthorized access or use. You are responsible for the acts and omissions of any personnel you permit to use your account.

Gullivr provides a neutral technology platform that enables discovery, communication, and AI-assisted content generation between DMCs and Travel Agents. You acknowledge and agree that:

• We are not a party to any transaction between Users. Any negotiation, booking, contract, payment, or fulfilment between a Travel Agent and a DMC is solely between those Users. Gullivr is not the buyer, seller, agent, broker, tour operator, or travel service provider in any such transaction.
• We do not provide travel services. We do not supply, guarantee, or take responsibility for any flight, hotel, transfer, package, activity, visa, insurance, or other travel product listed, discussed, or transacted through the Services.
• We do not guarantee outcomes. We do not guarantee that a DMC will receive leads or bookings, that a Travel Agent will receive quotes or suitable inventory, or that any Deal, price, or availability shown is accurate, current, or will be honoured.
• No agency, partnership, employment, or joint venture is created between you and Gullivr, or between Users, by reason of your use of the Services.

You use the Services, and interact with other Users, at your own risk and are responsible for exercising your own professional judgment and due diligence.

Subject to your continued eligibility and compliance with these Terms (and payment of any applicable Fees), we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your internal business purposes in the travel trade during the term of these Terms.

The Services are licensed, not sold. We reserve all rights, title, and interest in and to the Services not expressly granted to you.

Ownership. You retain ownership of your User Content. We do not claim ownership of the Deals, briefs, uploads, itineraries, or messages you submit.

Licence to Gullivr. To operate the Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers and AI Providers) licence to host, store, reproduce, process, adapt, index, transmit, and display your User Content for the purposes of: providing and improving the Services; extracting, indexing, and making Deals and Enquiries discoverable to relevant Users; routing communications; generating AI Output you request; and complying with law. You acknowledge that indexed Deals and content may remain discoverable within the Services on a persistent basis to support the platform's search and discovery function, and may continue to appear until removed by you or by us in accordance with these Terms.

Sharing with other Users. When you publish a Deal, submit an Enquiry, or send a message, the relevant User Content is shared with the counterparty or matched Users so the interaction can proceed. Consider carefully what you choose to share.

Your representations. You represent and warrant that: (a) you own or have all rights, licences, and permissions necessary to submit your User Content and to grant the licence above; (b) your User Content, and its use through the Services, does not infringe any intellectual-property, privacy, publicity, or other right, and does not violate any law; (c) any pricing, availability, and product information you publish is accurate and offered in good faith; and (d) you have obtained all consents required to share any third party's personal data that you submit.

Sensitive data. You must not upload or transmit special-category or highly sensitive personal data (such as government identifiers, financial-account numbers, or health information) through the Services, including in free-text briefs, chats, or uploads.

How it works. Core features are powered by AI. Before your content is sent to an AI Provider, we redact direct personal identifiers, as described in our Privacy Policy, and we obtain your consent before first sharing your content with an AI Provider.

Accuracy and verification. AI Output may be inaccurate, incomplete, outdated, or unsuitable. AI Output — including generated itineraries, pricing, flyers, videos, and extracted fields — is provided for your assistance only. You are solely responsible for reviewing, verifying, and correcting AI Output before you rely on it, publish it, or share it with clients, partners, or the travelling public.

Not professional advice. AI Output does not constitute legal, immigration, visa, tax, financial, insurance, or other professional advice, and must not be relied upon as a substitute for qualified professional judgment or for verifying current travel requirements.

Rights to AI Output. As between you and Gullivr, and subject to these Terms and the terms of the applicable AI Providers, you may use the AI Output you generate for your legitimate business purposes, including sharing branded marketing assets with your own clients. You are responsible for ensuring you hold all rights to any inputs (including logos, brand assets, images, and third-party materials) you supply, and for the use and distribution of AI Output externally. AI Output is provided on a non-exclusive basis; similar or identical output may be generated for other Users, and you obtain no exclusive rights in it.

No misuse. You must not use AI features to generate unlawful, infringing, deceptive, defamatory, or harmful content, or to misrepresent AI Output as human-created where such representation would be misleading or unlawful.

• DMC responsibilities. DMCs are solely responsible for the accuracy, legality, availability, and honouring of their Deals, pricing, inclusions, and representations, and for their conduct toward Travel Agents.
• Travel Agent responsibilities. Travel Agents are solely responsible for the accuracy and good faith of their Enquiries and for their conduct toward DMCs and their own clients.
• No verification guarantee. While we may qualify Enquiries or apply matching logic, we do not independently verify the identity, credentials, solvency, or representations of any User, and we do not endorse any User, Deal, or communication.
• Disputes between Users. Any dispute arising between Users — including regarding a Deal, quote, booking, payment, or performance — is solely between those Users. Gullivr is not obliged to mediate or resolve such disputes, and you release Gullivr from claims arising out of interactions or transactions with other Users, to the maximum extent permitted by law.
• Lead and contact data. Contact details and information obtained through the Services may be used only for legitimate trade interactions on or through the platform. You must not harvest, export, resell, or misuse another User's information, or use it to circumvent the Services or to send unsolicited communications.

You must use the Services lawfully and professionally. You must not, and must not permit any person to:

• use the Services for any unlawful, fraudulent, deceptive, or infringing purpose, or in breach of any travel-trade, consumer-protection, sanctions, export-control, anti-bribery, or data-protection law;
• publish false, misleading, or unauthorized Deals, pricing, credentials, or affiliations;
• upload or transmit content that is unlawful, defamatory, obscene, harassing, discriminatory, or that infringes any intellectual-property, privacy, or other right;
• upload viruses, malware, or malicious code, or interfere with, disrupt, overload, or compromise the Services or their security;
• scrape, crawl, spider, data-mine, or use bots to extract Content or Deals, except as expressly permitted;
• reverse engineer, decompile, or attempt to derive source code, models, or underlying technology, or copy, resell, sublicense, rent, or commercially exploit the Services or access to them;
• circumvent the platform to solicit Users off-platform in order to avoid fees or platform terms, or misuse leads or contact data;
• misrepresent your identity, business, or authorization, or use another User's account;
• use the Services to build or train a competing product or model, or to benchmark for a competitor; or
• perform load testing, penetration testing, or vulnerability scanning without our prior written consent.

We may investigate and take appropriate action, including removing Content, suspending or terminating accounts, and reporting to authorities.

In the course of using the Services, you may receive commercially sensitive information from other Users or from us, including deal pricing, inventory, client books, business terms, and non-public platform information ("Confidential Information"). You must use Confidential Information only for legitimate interactions through the Services, must not disclose it to third parties except as necessary to conclude a bona fide transaction, and must protect it with reasonable care. This obligation does not apply to information that is or becomes public through no fault of yours, that you already lawfully held, or that you are legally required to disclose.

Some features may be offered free of charge, including during any early-access or promotional period, while others may require paid subscriptions or usage-based fees. Where Fees apply, the applicable plan, price, billing cycle, and terms will be presented to you at the point of purchase, and by subscribing you authorize us (or our payment processor) to charge the applicable Fees.

Unless stated otherwise or required by law: subscriptions renew automatically until cancelled; Fees are exclusive of taxes (including GST and any applicable withholding), which you are responsible for; and paid Fees are non-refundable. You remain responsible for Fees accrued before termination. We may change Fees or plans on a prospective basis with notice; continued use after a change takes effect constitutes acceptance. We may offer regional pricing and promotions that vary by location and may be modified or withdrawn.

The Services, including all software, models, features, text, graphics, designs, logos, and the "Gullivr" name and marks, are owned by or licensed to Gullivr and are protected by intellectual-property laws. Except for the limited licence in Section 5, these Terms grant you no right in our intellectual property. You must not use our name, logos, or marks without our prior written consent.

Feedback. If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation to you.

The Services rely on and may link to third-party services, including AI Providers, cloud infrastructure, payment processors, and analytics providers. These operate independently and under their own terms and policies. We are not responsible for third-party services, and your use of them may be subject to their terms. Where a third party suspends or terminates our access to a service needed to provide the Services, we may suspend affected functionality without liability.

Our collection and use of personal data is described in our Privacy Policy. Where you provide personal data about your own clients or personnel, you are responsible for having a lawful basis and any required consents, and for complying with applicable data-protection laws. As between Users, each User is an independent controller of the personal data it processes, and Users are responsible for their own data-protection compliance in respect of data they receive through the Services.

Gullivr acts as an "intermediary" under the (Indian) Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, in respect of User Content hosted on the Services. We do not initiate the transmission, select the receiver, or (except as described in these Terms) select or modify the information contained in User Content.

You must not host, display, upload, publish, transmit, or share any Content that, among other things: belongs to another person without rights; is defamatory, obscene, invasive of privacy, or unlawful; infringes any intellectual-property right; deceives or misleads about its origin; impersonates another person; threatens the security, sovereignty, or public order of any state; or is otherwise prohibited by applicable law. We may remove or disable access to such Content and may suspend or terminate accounts.

Grievance Officer. In accordance with applicable law, our Grievance Officer is:

Amitesh Kumar Maurya — legal@gullivr.ai, Gullivr AI Technologies Private Limited, INNOV8 GRAPIX 2, UGF A-13, Graphix Tower 2, Sector 62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India. Complaints regarding Content or violations of these Terms may be sent to the Grievance Officer, who will acknowledge and endeavour to resolve them within the timeframes required by applicable law.

You may stop using the Services and delete your account at any time (in-app or by contacting us). We may suspend or terminate your access, with or without notice, if: you breach these Terms; we are unable to verify your eligibility; you create legal or security risk; your account is inactive for an extended period; or we are required to do so by law or by a third-party provider.

On termination, your licence to use the Services ends and we may delete or anonymize your Content, subject to any retention required by law. Sections that by their nature should survive (including Sections 6 (licence and representations), 8, 10, 12, 17, 18, 19, 22, and 23) survive termination. You remain liable for Fees accrued before termination.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, INCLUDING ALL CONTENT AND AI OUTPUT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY CONTENT, DEAL, OR AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICES AND YOUR DEALINGS WITH OTHER USERS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GULLIVR AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES, AI OUTPUT, OR YOUR DEALINGS WITH OTHER USERS, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) INR 10,000. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

You agree to defend, indemnify, and hold harmless Gullivr and its directors, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your User Content or AI Output you generate, publish, or distribute; (c) your breach of these Terms or any law; (d) your representations to, dealings with, or disputes with other Users or your own clients; or (e) your infringement of any third-party right.

We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms from time to time; the updated version is indicated by the "Last updated" date and takes effect when posted. If changes are material, we will provide reasonable notice within the Services or by other means. Your continued use after the changes take effect constitutes acceptance. If you do not agree, you must stop using the Services.

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, epidemics, government action, labour disputes, internet or utility failures, or failures of third-party providers.

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to the arbitration provision below, the courts at Gautam Buddha Nagar (Noida), Uttar Pradesh, India will have exclusive jurisdiction, and you consent to that jurisdiction and venue.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services that is not resolved amicably within thirty (30) days shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by the Company. The seat and venue of arbitration shall be Noida, Uttar Pradesh, India, and the language shall be English. Nothing prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction.

• Entire agreement. These Terms and the documents incorporated by reference (including the Privacy Policy) are the entire agreement between you and Gullivr regarding the Services and supersede prior agreements on the subject.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be enforced to the maximum extent permissible.
• Waiver. Our failure to enforce any provision is not a waiver of it.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• No third-party beneficiaries. These Terms do not create rights for any third party except as expressly stated.
• Notices. We may provide notices via the Services or to the email associated with your account; notices to us should be sent to legal@gullivr.ai.
• Relationship. Nothing in these Terms creates a partnership, agency, employment, or joint venture between you and Gullivr.

• Legal and Terms queries: legal@gullivr.ai
• General support: team@gullivr.ai
• Escalation: founders@gullivr.ai
• Phone: +91 87962 21785
• Grievance Officer (India): Amitesh Kumar Maurya — legal@gullivr.ai
• Company: Gullivr AI Technologies Private Limited, INNOV8 GRAPIX 2, UGF A-13, Graphix Tower 2, Sector 62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India

By using Gullivr, you acknowledge that you have read and agree to these Terms of Use.